What Do COOs Want From Their General Managers?
Beyond simply achieving their budget targets, General Managers need to help develop a clearly defined strategy for their hotel and stick...
Creating Truly Memorable Experiences – Hotel Management.
If there is something I have learnt in my 20 years in the hospitality industry, is that every “x” years the trend changes. When I studied...
Tips for hotels on how to give customers a rewarding experience
Did you know that recent customer loyalty statistics show that 47% of customers would take their business to a competitor within a day of...
