Beyond simply achieving their budget targets, General Managers need to help develop a clearly defined strategy for their hotel and stick to it. COOs want them to maintain discipline and not divert off course in the business model, which will ultimately amplify the values of their brand. This sentiment was highlighted from a panel of COOs representing Accor, Hilton, Hyatt, Marriott and ITC at the Hotel Operations Summit India – General Managers in Focus. Dealing With Owners To

If there is something I have learnt in my 20 years in the hospitality industry, is that every “x” years the trend changes. When I studied at Cornell it was important for us to understand that the best in hotels where the Americans with their American style like Hilton, Marriot, etc…. hotels with lots of rooms, most of them in the big cities, hundreds of clients, buffet style, etc… but now the trend is changing, the hotelier has to understand the employee & client and try to

Did you know that recent customer loyalty statistics show that 47% of customers would take their business to a competitor within a day of experiencing poor customer service? The success of any hotel business is highly dependent on customers’ reviews, which if positive will surge your customer retention and the opposite is also true. Analysts say that visitors trust online reviews just as much as personal recommendations, especially those provided on OTAs . Also, more hotel gu