Moving beyond the product ! Moving Beyond the Brand! Creating a Tribe-Creating A Movement ! Drive Change Thrive on Chaos! Continuously adapt.

Never stop moving forward, minute by minute, second by second. Never stop innovating never stop changing. Not about thinking ou...

April 30, 2018

Jakarta Hotels Association has recently completed the election for its new Executive Committee 2018 -2020. 

Replacing Alexander Nayoan who has led the Association from 2016, Richard S. Mau – Vice President & General Manager of JS Luwansa Hotel & Convention Center was se...

November 21, 2017

AirBNB fact sheet and market analysis. Given its early success, it's a valid query. Revenue has soared since Airbnb's humble beginnings in 2008, and by 2013 it was clocking in around $250 million. Some estimates put the company on track for at least $1.6 billio...

September 26, 2017

Beyond simply achieving their budget targets, General Managers need to help develop a clearly defined strategy for their hotel and stick to it. COOs want them to maintain discipline and not divert off course in the business model, which will ultimately amplify the valu...

September 25, 2017

If there is something I have learnt in my 20 years in the hospitality industry, is that every “x” years the trend changes. When I studied at Cornell  it was important for us to understand that the best in hotels where the Americans with their American style like Hilton...

September 25, 2017

Did you know that recent customer loyalty statistics show that 47% of customers would take their business to a competitor within a day of experiencing poor customer service? The success of any hotel business is highly dependent on customers’ reviews, which if positive...

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Darrel Cartwright

General Manager & Hospitality Consultant


+84 70863 6890



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© 2015 By Darrel Cartwright